Bridging the Gap Blog Series: Owners, Managers and Workers

How To Help Your Business Gain Traction® By Bridging Organizational Gaps

Organizational Gap #1 – Owners, Managers & Workers

In this article I really want to focus on the overarching gap that so often exists in an organization, one that all other gaps fall into in some way or another.
That gap or disconnect is the one between the entrepreneur or owner, their managers and leaders and the team members on the front lines that are making it happen.

There’s Only One Team

I’m reminded of a conversation I had with one of the key leaders in a past business. It was a manufacturing company and he was the head of production. At one point in the conversation, he said “sometimes it’s hard to know which team I need to prioritize first, the team on the plant floor or the senior leadership team.”
I understood what he was saying and why he said it. These kinds of challenges are very common for leaders at all levels of an organization or workplace. Fortunately, that morning I had just listened to a podcast that talked about the challenges of middle management. The key point of the podcast was that there’s only ONE TEAM, and that’s the organization as a whole. If you want to get a grip on your business and gain Traction®you have to see it as one large team rather than a patchwork collection of separate, smaller teams.
When I said that to him, it was as if a light bulb went off in his head. The next day, beside the time clock I saw he had put up a sign with a big company logo that said “THERE’S ONLY ONE TEAM”.

By helping you and your team gain Traction®, the EOS system can help you Get a Grip® and support business process improvement that will last.

How The Entrepreneurial Operating System® Helps You Bridge the Gaps

As simple as that sounds, embracing, communicating and modeling the belief in one unified team is the first and most important step to “Bridging all your Organizational Gaps”. The Entrepreneurial Operating System® is a holistic approach for businesses and organizations that is designed to bridge these common gaps through communication, healthy conflict resolution tactics and a common vision. The key tenets – Vision, Traction® , Healthy – represent goals that every leadership team should strive for.
As a Professional EOS Implementer™, one of the very first things I stress to a leadership team is that everything we do in our sessions together is for “The Greater Good”. Everyone needs to put their egos in check, set their personal agendas aside and be willing to be open, honest and vulnerable with others. That includes the people you report to and the people that report to you, as well as your colleagues.
Just this past weekend I began watching a Netflix series that profiles some great coaches. The first episode features Doc Rivers who played in the NBA from ‘83 – ‘96 and has been coaching since ‘99. I love what he tells his team the first time they’re together at the start of every season.
“I’m Doc Rivers. I’m human and I’m going to make mistakes. Every decision I make is for the good of the team. It may not be good for you, it may not be good for me, but if it’s good for the team it’s a good decision.”
When everyone knows, understands and believes that decisions are made with the organization’s best interest at heart, bridges begin to form. This is just one of the benefits of EOS implementation.
John C. Maxwell says it best;

“team members don’t compete with each other, they complete each other!”

Three Simple Rules to Help Your Business Gain Traction®

This starts with you, the leader. In the book Parent Effectiveness Training, Dr. Thomas Gordon talks about the fact that good parents follow three simple rules. As a business coach, I recommend that organizations do the same, as these principles are generally applicable to all kinds of leadership roles. These core principles include:

  1. Only have a handful of rules. These are your Core Values, which I’ll touch on in a future post.
  2. Repeat yourself often. People need to hear things seven times before hearing it for the first time, and your team is no exception.
  3. Be consistent as a leader. “Walk the talk” and model what you expect.

As simple as this sounds, there’s a lot more to bridging this gap. As mentioned earlier, so many other gaps often exist below the surface of this overarching one, and we’ll touch on those in future posts.
The specific gaps we’ll be addressing are listed below. Do any of these resonate with you and your organization?

  • Gaps between the unchangeable past, your present reality and the future you can envision but just aren’t sure how to achieve.
  • Maybe you have lots of issues with long discussions but rarely seem to come up with great solutions (The IDS tool – Identify, Discuss and Solve will help here!)
  • Is there a disconnect between what you feel are the objectives, the actions you see people taking and the unintended results that ensue?

In the coming weeks we’ll be sharing more about the Entrepreneurial Operating System® (EOS®), and how it will help your business bridge these gaps and bring vast improvements to your overall process and workplace culture.

Jon Weening

Jon Weening

I have two passions that are the driving force behind my work; the first, to help business owners and leadership teams become their best and the second – a natural result of the first – to help create fulfilling and engaging work places for their teams.

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